Diamonds Factory

The health and well-being of our customers and team members is our number one priority during this troubling time. As the COVID-19 crisis is affecting all of us, we have looked at ways that we can adapt to continue to create the best shopping experience. We are currently online only and remain open 7 days a week. Our experts can be reached during this time on live chat, on the phone, via email, and through video appointments, to give you all the guidance you need. As our stores are closed, and we can't offer our collection service, we will arrange for all items to be safely and securely delivered to your door. Please call us if you need information regarding delivery timescales.

Introduced Video Appointments

We’ve introduced our new video appointment system so that you can receive the in-store experience from the comfort and safety of your own home.

Extended 100 Days Return Policy

We have extended our returns policy to 100 days so that you can shop in confidence knowing that, should you be unhappy with your purchase for any reason, you have plenty of time to return it for a full refund. Find out more about our returns policy here.

Interest Free Options

We have several finance options that enable you to spread the cost of your jewellery over a certain period, and our interest-free options guarantee that you won’t be paying more than you need to. 0% finance is available on jewellery above £250, and you can choose to pay across 6 months with a minimum deposit of 10% or across 12 months with a minimum deposit of 30%. Find out more about all of our finance options here.

Free Shipping

We offer free shipping to most destinations. Please contact one of our advisors to find out more.

Lifetime Warranty

We believe in the quality of our jewellery and take pride in our craftsmanship. That’s why, in the case that there is ever a manufacturing problem, we offer a lifetime manufacturing guarantee, meaning that we will repair your jewellery for a lifetime for free.