Summer Sale ends

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Happy Customers

We’ve served more than 75,000 happy customers, and this figure keeps growing. We still love the fact that we are intimately involved in all these people sharing their love for one another. It’s one of the great joys of working in the diamond jewelry industry.

What our customers say about us

Excellent

 

3107 customers have written a review on Trustpilot

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    Angela Perkins, 21. Sep

    I am over the moon with my earrings. Bad start to the ordering, but, it was MY fault. It was sorted quickly and I am very pleased with the service and correspondence I received. Would definitely recommend and use again.


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    David S, 21. Sep

    Excellent service. Delivered as required. The ring was everything I expected and more. My fiancee was over the moon. Thank you


  •  

    Eddie Hughes, 19. Sep

    Absolutely amazing service, the caliber and quality of the ring I ordered was impressive. I have never ordered something of this cost thru a website but the process that I was guided thru made it seamless, I got exactly what I ordered and wanted. My wife was over the moon not just the service and quality but even the final packaging was such a great touch, well done guys. I would have no hesitation in recommending this company for their needs. Thanks so much for such a great piece of jewellery, we both love it! Thanks also to the guys who made it, packed it, shipped it, followed up on it, a well oiled and committed team!


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    C.G., 18. Sep

    I can not fault the exceptional customer service that I received from Diamond Factory. This was the first time I was buying jewellery online without actually seeing it and was quite sceptical. They responded quickly to every query that I had and when the ring arrived it was exactly what I wanted. Absolutely beautiful. Will be doing more business with them in the future and would have no hesitation in recommending this company.


  •  

    Mike B, 16. Sep

    Excellent service, provided valuable and sensible advice and very competitive prices within a decent leadtime


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    John Wilkes, 14. Sep

    I purchased a single diamond for my daughters birthday so that she could select the setting and chain of her choice to make a necklace. The diamond Factory made the purchase very easy and the service was excellent from the initial purchase right to the final delivery. I was able to purchase an excellent stone at a very good price. The diamond was delivered in good time for the birthday and the quality exceeded my expectations. Many thanks to the Diamond Factory.


  •  

    Julia Farnsworth, 14. Sep

    overall very happy with service, except not keeping me informed of progress and I had to ring to find out how long item would be


  •  

    David Griffin, 14. Sep

    I am so very grateful for the help I received on purchasing a bracelet for my wife's 60th Birthday. I left it a bit late (as men do!) but the lady I spoke with was extremely helpful, made several suggestions and helped me decide what I wanted. My wife was so happy when I gave it her, so thank you Diamond Factory!


  •  

    Cheshire, 14. Sep

    Fantastic quality Well informed throughout the process A star service. Would recommend to anyone


  •  

    Mark Heath, 08. Sep

    Excellent Service. Ordered a solitaire diamond engagement ring. A member of the team called me to discuss the following day and to check my order. DF kept me informed at each stage of the process. They also contacted me to discuss an alternative when the diamond I ordered was no longer available. The order was fulfilled in 12 working days. Excellent product and service. I would highly recommend using DF. M Heath Happy customer👍👍


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    Guest, 07. Sep

    I have bought many diamond ring and earrings over the years .Diamond Factory never seem to fail the quality of diamonds and work man ship of they jewellery is of high standards Perfection all the time. I would recommend anyone to buy from them. Truly Regards Ray


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    Nathan, 03. Sep

    I could not recommend diamonds factory any more, the whole process was so smooth and they weren't satisfied until I had the best diamond I could get. My partner is in absolute love with the ring.


  •  

    Ian Thornley, 02. Sep

    Iam over the moon with my diamond ring from diamond factory everybody did a fantastic job and I would definitely recommend them to any body thinking of getting an engagement ring With kind regards Ian thornley


  •  

    Mrs D Simpkin, 02. Sep

    I’m absolutely delighted with my solitaire and platinum earrings. They are stunning and I would recommend Diamonds Factory for customer service and quality. Thank you so much.


  •  

    Moodee AG, 02. Sep

    Fantastic service, and the ring arrived safely and quickly. Very happy fiancée! Would definitely recommend to everyone. Thank you everyone at Diamonds Factory!


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    Mr Reynolds, 01. Sep

    I got my fiancé's engagement ring here. It was a good experience overall and I would recommend. I ordered a custom ring, which was executed flawlessly. Despite their presence in Hatton Gardens, this is very clearly not a traditional jewellery store. The upside is that things are demystified, very adjustable and comparable. You can compare prices for different metals, diamond sizes and quality at the drop of a hat. There is no haughtiness nor feeling of experts breathing down your neck at your every comment. It is VERY easy to design you own ring, and, unlike at other shops, it is not more expensive to do so compared to an 'off the shelf' ring. The downside of this is that you lose the bells, whistles and generations of knowledge you benefit from in other shops in the area. The sales staff - whilst helpful and courteous - are not experts in diamonds or anything similar. There is no pomp, ceremony nor champagne. The rings, whilst some are assembled in the UK (others in India), are not crafted onsite like the oldest grandest shops in the area. Only you will know if this matters to you. Overall, this is a great value for money shop. If you know what you want you will find the service cheap and useful. If you need a bit of guidance, support, and the help of tradition, go elsewhere.


Excellent

 

583 customers have written a review on Trustpilot

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  •  

    Jean-Pierre Clery, 16. Sep

    J'ai opté pour cette enseigne d'après le bien que l'on m'en a dit. Je recherchais une bague type bague de fiançailles pour une amie avec diamants et saphirs. Le système proposé permettant le panachage des pierres au goût de chacun est d'une facilité d'utilisation élémentaire et permet de créer la bague de vos rêves avec un joli écrin et une présentation soignée !! Le choix dépend donc directement de votre propre créativité. J'ai donc eu l'occasion d'avoir cette bague en main : un vrai joyau ! Puis j'ai eu un doute sur le diamètre de la bague achetée et elle m'a été reprise sans le moindre problème dans l'attente de la confirmation de la taille exacte, mise au gabarit prise en compte gratuitement. Service rapide vue les circonstances actuelles. Accueil clientèle, conseils, gentillesse, promotion et prix, tout est au TOP ! Je recommande chaleureusement


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    CorinneM, 08. Sep

    très belle bague, bien finie et délivrée dans les temps


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    Olivier L, 28. Aug

    Vanessa participe très largement a l'appréciation globale. Sa disponibilité et sa réactivité doivent être appréciées par tous


  •  

    Sami Moujahed, 11. Aug

    Achat effectué en vidéo tchat ,Je suis très satisfait du produits une vendeuse très professionnel je vous la recommande


  •  

    Yann, 04. Aug

    Achat bracelet diamants. Prix 3000 euro. livraison tres rapide, article tres jolie, communication (tel + mail) excellent !


  •  

    Chevenet Chantal, 01. Apr

    Très beau bijou, conforme à mes attentes. Le diamant est magnifique ! La communication est excellente et la transaction s'est très bien passée. Je recommande vivement Diamonds Factory !


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    anthony, 27. Mar

    J'ai souhaité commandé un pendentif pendant le confinement du COVID_19, la commerciale m'a rappelé et m'a très bien conseillé. elle a aussi gérer le départ rapide de la livraison afin qu'il arrive dans les temps. Bravo pour votre réactivité


  •  

    Valerie Bellassai, 12. Mar

    Ravie de l'expérience, je recommande vivement le site.


  •  

    Frederic Coint, 12. Mar

    Juste deux mots... très professionnel...


  •  

    Maxime Robin, 07. Feb

    Un service et un produit de qualité. Concernant la livraison, elle a été respectée et en plus un livreur accueillant. Un grand merci.


  •  

    Antoine, 07. Feb

    Une large gamme de prix, des produits de qualité et surtout un suivi exceptionnel. Pour ma part le meilleur site en ligne de bijou.


Excellent

 

451 customers have written a review on Trustpilot

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  • Jasmin, 16. Sep

    Ich habe schon 3 Schmuckstücke bestellt. Sehr nette Beraterinnen alles zuverlässig. Die Ware wird pünktlich geliefert und war immer wie versprochen. Wunderschön


  • Christian B., 07. Sep

    Alles bestens gelaufen, kompetente Beratung und zuverlässige Lieferung.


  • Kundin aus Leipzig, 07. Sep

    Die Ohrringe sind wunderschön und von einer Top-Qualiät. Lediglich die Lieferzeit war mir zu lang. Fast 3 Wochen Wartezeit waren es dann doch, aber die Ohrringe haben mich entschädigt.


  • Dominik Alburg, 19. Aug

    Sehr guter Service. Man hat eine Ansprechperson die einen auch nach der Bestellung zur Seite steht. Bestellt habe ich einen Verlobungsring. Den Brillanten für den Ring habe ich selbst ausgewählt. Qualität und Verarbeitung sind Top. 5 Sterne


  • Georgios Lathiras, 19. Aug

    Qualität, Preis und Service einfach top!


  • Achim Dathe, 13. Aug

    Klasse Beratung am Telefon, wirklich hilfreiche Empfehlungen bei der Produktwahl, absolut zuverlässige Abwicklung -- besser geht's nicht! Meine Frau legt die Ohrringe gar nicht mehr ab :-)


  • Markus Wendt, 12. Aug

    Super Support bei Rückfragen und Hilfe bei der Bestellung. Habe schon 3 mal hier bestellt, Verlobungsring, Ohrringe und als letztes ein Armband. Bin sehr zufrieden, würde jederzeit wieder bestellen.


  • Wilhelm Knapp, 12. Aug

    Von dem Produkt bin ich begeistert. Aber der Weg bis zur Lieferung ist doch sehr mühevoll und sehr lang. Die Kommunikation ist auch sehr schwierig und Mails werden von Sachverhalt her lapidar beantwortet.


  • Frau Corinna Duppke, 12. Aug

    Alles bestens. Gerne wieder👍


  • Heinz-Richard Alswede, 11. Aug

    Gute Ware, gute Preise, schnelle Lieferung.


  • R.M., 24. Jun

    Ich habe zum ersten mal in dem Shop gekauft. Auf Rückfragen wurde immer geantwortet, selbst eine spontane Ringgrößen Änderung war kein Problem. Das Lieferdatum wurde auch eingehalten. Der Diamantring ist auch wunderbar gemacht. Ich bin sehr zufrieden und würde jederzeit wieder kaufen.


  •  

    Service

    Rainer Schneider, 13. Mar

    Service: Freundlich,kompetent. Artikel: Wie beschrieben,sauber und sehr gut verarbeitet. Preis: Unschlagbar!


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