Happy Customers

Outstanding Service

Karen, 26. Jun

Outstanding Service, Seriously cannot recommend this company enough. From our initial discussions with Michael who couldn’t have been more patient or helpful when helping choose the most perfect necklace and his advice on diamond size and clarity, to the excellent Customer Service from Beth. Beth kept me fully updated on progress and when the necklace arrived and I felt the chain was too long, she was so helpful and I had my necklace exchanged and delivered within 48 hours. Will definitely be a returning customer 😀

Lovely custom necklace

Jemil, 25. Jun

I bought a necklace for my wife's birthday and I spent quite a while deciding on which setting I wanted, stones etc - the search features were really good and options and general presentation really clear. The live chat feature was also useful although I had already decided I was buying before Aimee made contact. The transaction itself was straight forward and well signposted to be clear as to my chosen options. Post sale, communication (email) was polite, friendly and clear and set my expectations on expected delivery date for a custom item. Waiting over, I was sent a tracking code for my order and it arrived, well secured with multiple outer layers of protection, in a nice simple box, a df branded paper giftbag and the certificate. My wife was very pleased and loves it! Thanks guys, apparently we'll be back!

Absolutely fantastic company to deal

Stephen Pier, 24. Jun

Absolutely fantastic company to deal . Customer Service is exceptional ( especially Michelle) challenging times for all and they have gone over and above with every step of the order. HIGHLY RECOMMEND Thank you so much for making our special day , even more special

Fabulous experience in these…

Alaise Johnson, 20. Jun

Fabulous experience in these challenging times, was kept up to date every step of the way, beautiful earrings arrived as promised in time for my Mums 70th birthday x

Platinum diamond ring for my fiancée

JayBee, Wales, 18. Jun

A big thank you to all the team at Diamonds Factory for advising and getting me through my hard choice of ring for my fiancée... This all whilst I was abroad and by the time I finally got back to the UK, my fiancée had got her engagement ring in a beautiful box and the certificate of authenticity and grades of quality was all there too in a lovely folder. The platinum ring is stunning and so is the diamond andso glad to have had advice and pointers from a female Diamonds Factory helper and customer service, thank you so much for this! We'll definitely be back again for any such jewellery purchases and we most definitely recommend Diamonds Factory very highly....thanks once again for a fantastic beautiful ring and excellent support and customer service too...

Beautiful Channel Set Diamond Ring

LINDA, 04. Jun

I had my wedding ring stolen while on holiday just before the lock down, Not wanting to wait I decided to purchase on line, I read all the reviews for Diamond Factory and ordered. Given the difficulty at the present time for people working my ring arrived safe and sound within a few weeks (bit longer than their normal service I am told). Beth kept me informed of progress and pushed the boat out to get my ring to me at the earliest possible date. I absolutley love my new channel set ring and am impressed with the quality of work and diamonds. I will be happy to recommend Diamond Factory to my friends.

Good service

P Dixon, 04. Jun

I ordered a ring. It came, just as ordered, delivered as arranged. I am very pleased with it.

Had planned to go to the Hatton Garden…

Mark Witz, 01. Jun

Had planned to go to the Hatton Garden store to buy an engagement ring, but the current lockdown put paid to that. However, I was browsing online before arranging a call from Rachael at the Liverpool branch. She was extremely helpful, professional and patient, without being at all pushy, and she helped me to choose a lovely ring. I had done some research myself already, but Rachael's advice and knowledge was invaluable and she was able to answer all of my questions to help me to make the right choice. I would have no hesitation in recommending Diamond Factory and Rachael in particular and will be doing so to anyone I know who's looking to buy jewellery.

10 stars if I could...

Benoit, 27. Apr

I made a purchase from the Diamonds Factory "quick delivery" range in the hope that they could deliver what other jewellers couldn't at the moment. Suffice to say that they went above and beyond to get a beautiful diamond ring to me within a few days. James and his team kept me up to date, everything was tracked and signed, my wife could not be happier. The dispatch team even sent me a direct picture to show the handling was done safely and securely. I could not recommend them more, take a bow DF and thank you.

Great customer service..

Roman, 02. Apr

Great customer service especially through the troubling times we find ourselves in. Ordered earrings for the wife big birthday but due to the situation and workshops being closed, the order was delayed indefinitely. However Fran was great, organised a replacement which matched what I needed and offered a discount on top. Delivered next day recorded and wife is very happy. Really taken back by how great they were to do this through this time Thank you so much

Beautiful engagement ring

Steve, 28. Mar

Beautiful engagement ring, great price and resized for free in days.

An important purchase made easy!

Adam Barrett, 26. Mar

I would not hesitate in recommending the Diamonds Factory and Aimee at the Austen and Blake Liverpool store. I stupidly ordered an engagement ring online without seeing anything in person and after speaking to Aimee worrying about what I had bought, she came to the rescue! She arranged an appointment for me to come in the next day to have a look at all the different options. I actually brought my girlfriend with me (to 'look') and Aimee and the rest of the team were fantastic at keeping it all a secret. We found the perfect ring and the process of cancelling the existing order and making a new one that was roughly the same value was seamless! Thank you so much to Aimee and the team! We're delighted! God knows what I could have ended up with!

The ring was fantastic and the service…

Mr Robertson, 20. Mar

The ring was fantastic and the service was excellent. I will definitely use Diamonds Factory again and I would recommend them to anyone looking for a quality product at an excellent price.

Great product it’s stunning

Daniel Senescall, 20. Mar

Great product it’s stunning. Partner loves the engagement ring. It was an internet purchase so was nervous to spend so much money with out seeing the ring up close. A little slow at times with communication but soon as I contacted them they was very helpful and sorted the matter with seconds and put my nerves to ease. Great communication after dispatch till it got in my hands. Would 100% use again. Would 100% recommend. A Truly beautiful ring thank you.

Video meeting

david french, 19. Mar

I had a meeting booked with the Diamonds Factory in Hatton garden, and obviously, with what is going on at the moment, I did not feel comfortable in traveling on the tube and getting into the city. When I called to cancel, I was informed that I can still have my meeting via Skype or Whats App. I honestly though, what an amazing idea. I was helped by a lady called Saskia who was so helpful and patient. I already had an idea of what ring I wanted, but the explaining of the diamonds was what I really needed to see. Was so please that I was offered this service, as now I will not have to wait as long for my ring to arrive. Amazing service. Thank you.

Fantastic service beautiful item…

JP, 18. Mar

Fantastic service beautiful item purchased

Very happy

Daniel Mcaulay, 17. Mar

Had a really good experience with diamond factory, ordered on Christmas day and then my engagement ring turned up 3 weeks later (had to allow for Xmas holidays slowing things down). I found their customer service helpful and responsive to my queries and the ring was really well packaged and excellent value for money. And most importantly was flawless and met with happy approval from my fiancée. Would really recommend diamond factory and will be using them again for our wedding rings.

Earrings

Cameron & Paul, 17. Mar

Great service and excellent quality

I am very happy about service and quick…

Tomasz , 16. Mar

I am very happy about service and quick delivery! Highly recommended!

Great service and great wedding rings

Garry Higgins, 16. Mar

Great service, supplied on time and resized free of charge