Happy Customers

Wonderful earrings and service.

Angela Perkins, 21. Sep

I am over the moon with my earrings. Bad start to the ordering, but, it was MY fault. It was sorted quickly and I am very pleased with the service and correspondence I received. Would definitely recommend and use again.

Excellent service and great value.

David S, 21. Sep

Excellent service. Delivered as required. The ring was everything I expected and more. My fiancee was over the moon. Thank you

Absolutely amazing service

Eddie Hughes, 19. Sep

Absolutely amazing service, the caliber and quality of the ring I ordered was impressive. I have never ordered something of this cost thru a website but the process that I was guided thru made it seamless, I got exactly what I ordered and wanted. My wife was over the moon not just the service and quality but even the final packaging was such a great touch, well done guys. I would have no hesitation in recommending this company for their needs. Thanks so much for such a great piece of jewellery, we both love it! Thanks also to the guys who made it, packed it, shipped it, followed up on it, a well oiled and committed team!

Very happy customer - and gift recipient!

Jon Oakes, 18. Sep

Very helpful service, especially when I wanted to amend my order Oh, and the product ordered was very special - thank you

Fantastic customer service.

C.G., 18. Sep

I can not fault the exceptional customer service that I received from Diamond Factory. This was the first time I was buying jewellery online without actually seeing it and was quite sceptical. They responded quickly to every query that I had and when the ring arrived it was exactly what I wanted. Absolutely beautiful. Will be doing more business with them in the future and would have no hesitation in recommending this company.

Excellent service

Mike B, 16. Sep

Excellent service, provided valuable and sensible advice and very competitive prices within a decent leadtime

Excellent Service and Excellent Diamond

John Wilkes, 14. Sep

I purchased a single diamond for my daughters birthday so that she could select the setting and chain of her choice to make a necklace. The diamond Factory made the purchase very easy and the service was excellent from the initial purchase right to the final delivery. I was able to purchase an excellent stone at a very good price. The diamond was delivered in good time for the birthday and the quality exceeded my expectations. Many thanks to the Diamond Factory.

overall very happy with service

Julia Farnsworth, 14. Sep

overall very happy with service, except not keeping me informed of progress and I had to ring to find out how long item would be

Excellent service, excellent product

David Griffin, 14. Sep

I am so very grateful for the help I received on purchasing a bracelet for my wife's 60th Birthday. I left it a bit late (as men do!) but the lady I spoke with was extremely helpful, made several suggestions and helped me decide what I wanted. My wife was so happy when I gave it her, so thank you Diamond Factory!

Fantastic quality

Cheshire, 14. Sep

Fantastic quality Well informed throughout the process A star service. Would recommend to anyone

Beautiful pendant

Julia Hutchison, 09. Sep

Beautiful pendant. Great service.

Excellent Service

Mark Heath, 08. Sep

Excellent Service. Ordered a solitaire diamond engagement ring. A member of the team called me to discuss the following day and to check my order. DF kept me informed at each stage of the process. They also contacted me to discuss an alternative when the diamond I ordered was no longer available. The order was fulfilled in 12 working days. Excellent product and service. I would highly recommend using DF. M Heath Happy customer👍👍

I have bought many diamond ring and…

Guest, 07. Sep

I have bought many diamond ring and earrings over the years .Diamond Factory never seem to fail the quality of diamonds and work man ship of they jewellery is of high standards Perfection all the time. I would recommend anyone to buy from them. Truly Regards Ray

I could not recommend diamonds factory anymore

Nathan, 03. Sep

I could not recommend diamonds factory any more, the whole process was so smooth and they weren't satisfied until I had the best diamond I could get. My partner is in absolute love with the ring.

Lawrie who dealt with us was fantastic

Dean Hendry, 03. Sep

Lawrie who dealt with us was fantastic, she couldn’t have been more helpful, And the service was fantastic.

Great value and helpful staff.

Roger Knipe, 02. Sep

Great value and helpful staff.

Iam over the moon with my diamond ring…

Ian Thornley, 02. Sep

Iam over the moon with my diamond ring from diamond factory everybody did a fantastic job and I would definitely recommend them to any body thinking of getting an engagement ring With kind regards Ian thornley

Perfect birthday present

Mrs D Simpkin, 02. Sep

I’m absolutely delighted with my solitaire and platinum earrings. They are stunning and I would recommend Diamonds Factory for customer service and quality. Thank you so much.

Fantastic service

Moodee AG, 02. Sep

Fantastic service, and the ring arrived safely and quickly. Very happy fiancée! Would definitely recommend to everyone. Thank you everyone at Diamonds Factory!

Very good value for money

Mr Reynolds, 01. Sep

I got my fiancé's engagement ring here. It was a good experience overall and I would recommend. I ordered a custom ring, which was executed flawlessly. Despite their presence in Hatton Gardens, this is very clearly not a traditional jewellery store. The upside is that things are demystified, very adjustable and comparable. You can compare prices for different metals, diamond sizes and quality at the drop of a hat. There is no haughtiness nor feeling of experts breathing down your neck at your every comment. It is VERY easy to design you own ring, and, unlike at other shops, it is not more expensive to do so compared to an 'off the shelf' ring. The downside of this is that you lose the bells, whistles and generations of knowledge you benefit from in other shops in the area. The sales staff - whilst helpful and courteous - are not experts in diamonds or anything similar. There is no pomp, ceremony nor champagne. The rings, whilst some are assembled in the UK (others in India), are not crafted onsite like the oldest grandest shops in the area. Only you will know if this matters to you. Overall, this is a great value for money shop. If you know what you want you will find the service cheap and useful. If you need a bit of guidance, support, and the help of tradition, go elsewhere.