Refunds & Returns
Returns:
We want you to feel confident about purchasing with us, which is why our 30 days return policy gives you plenty of time to return your order if you're unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted.
Assessment usually takes between 10-14 days to be processed.
Engraved items cannot be returned for credit or exchanged.
Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange.
How to Return Your Jewelry
We offer a 30 day returns policy.
For security purposes, please use the original packaging to send your jewelry back to us or a similarly sized package.
Please include a note in your package explaining the reason for your return. This will help us process your return faster.
Every product to be returned using FedEx fully insured to our address:
Unit 114/115F The Big Peg
120 Vyse Street
Birmingham
B18 6NF
Do not under any circumstances write Diamonds Factory, diamonds or jewelry anywhere on the package.
Diamonds Factory will only reimburse shipping charges up-to $50 if your item has been received as damaged or faulty.
