Pre Christmas Sale: Up To $500 Off Ends

30-Day Returns

  1. Please inform us of your intention to return an order by emailing us at service@diamondsfactory.com. Confirm the date, courier used to return the item, stating your name, order reference number and the reasons for returns (optional). (We collect this information simply to better our services).
  2. Label the parcel to our returns address:

    We will create FedEx label for returning the parcel back to us. We will send it to you via email.

  3. You should package your item in the original box in which it was sent and include the accompanying certificates. Failing to do so could result in a delay in processing your return and, in the case of a refund, could result in a deduction from the refund amount.
  4. You should send a covering letter inside your parcel. This should explain the reason you are sending your item to us;
  5. Make sure you insure the parcel for the full amount of your order value.
  6. Return the product by using a reputable and guaranteed postal service or courier company.
  7. Send the tracking number and date of post to service@diamondsfactory.com.

Extended Returns

We know the holiday season can be stressful so we have decided to extend our returns policy. All purchases made from 19.11.2018 to 31st Dec 2018 are eligible for an Extended Holiday Returns till 1st February 2019.

Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Any items returned must still be unworn in pristine condition in order for your return to be processed. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.

Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.

Warning

Do not under any circumstances write diamonds, Diamonds Factory or diamond jewelry anywhere on the external packaging or address label of the parcel.

Refund / Exchange duration:

Once the item is received, it will be sent to the Quality Assessment department where the product (s) will be inspected. If any item found to be worn, damaged, altered, resized, tampered with, or found to be mishandled in any way it will not be accepted for refund. Depending upon the payment method used, it will take 8-10 working days for the refund to appear in your account.

Any Diamond fallen of the Ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advice you to get the jewelry insured yourself against such mishap. Our advice to you is to inspect your item as soon as it arrives and notify Diamonds Factory for any defect or damage, if found any. You may also contact us on our toll-free number 888 888 3959 888 888 3959 or email us at service@diamondsfactory.com.

Get In Touch

If you would like to discuss any aspect of our returns policy, please get in touch with our ever so friendly Customer Care Team on 888 888 3959 888 888 3959 , or enter into a Live Chat