We will create FedEx label for returning the parcel back to us. We will send it to you via email.
Do not under any circumstances write diamonds, Diamonds Factory or diamond jewelry anywhere on the external packaging or address label of the parcel.
Once the item is received, it will be sent to the Quality Assessment department where the product (s) will be inspected. If any item found to be worn, damaged, altered, resized, tampered with, or found to be mishandled in any way it will not be accepted for refund. Depending upon the payment method used, it will take 8-10 working days for the refund to appear in your account.
Any Diamond fallen of the Ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advice you to get the jewelry insured yourself against such mishap. Our advice to you is to inspect your item as soon as it arrives and notify Diamonds Factory for any defect or damage, if found any. You may also contact us on our toll-free number 888 888 3959 888 888 3959 or email us at firstname.lastname@example.org.