We will create FedEx label for returning the parcel back to us. We will send it to you via email.
We know the holiday season can be stressful so we have decided to extend our returns policy. All purchases made from 19.11.2018 to 31st Dec 2018 are eligible for an Extended Holiday Returns till 1st February 2019.
Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Any items returned must still be unworn in pristine condition in order for your return to be processed. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.
Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.
Do not under any circumstances write diamonds, Diamonds Factory or diamond jewelry anywhere on the external packaging or address label of the parcel.
Once the item is received, it will be sent to the Quality Assessment department where the product (s) will be inspected. If any item found to be worn, damaged, altered, resized, tampered with, or found to be mishandled in any way it will not be accepted for refund. Depending upon the payment method used, it will take 8-10 working days for the refund to appear in your account.
Any Diamond fallen of the Ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advice you to get the jewelry insured yourself against such mishap. Our advice to you is to inspect your item as soon as it arrives and notify Diamonds Factory for any defect or damage, if found any. You may also contact us on our toll-free number 888 888 3959 888 888 3959 or email us at firstname.lastname@example.org.