Autumn Sale: Up To $500 Off Ends

Refunds & Returns


  1. Please ensure you package your item in the original box in which it was sent and include the accompanying certificates. Failing to do so could result in a delay in processing your return and, in the case of a refund, could result in a deduction from the refund amount.
  2. Label the parcel to our returns address:
  3. DF Logistics
    Shop 12, The Big Peg
    Warstone Lane
    Birmingham
    B18 6NF
  4. We will create FedEx label for returning the parcel back to us. We will send it to you via email.
  5. Please include a note inside your parcel, explaining the reason you are returning the item to us;
  6. Make sure you insure the parcel for the full amount of your order value.
  7. Return the product by using a reputable and guaranteed postal service or courier company.
  8. Send the tracking number and date of post to service@diamondsfactory.com.

Warning

Do not under any circumstances write diamonds, Diamonds Factory or diamond jewelry anywhere on the external packaging or address label of the parcel.

Refund / Exchange duration:

Once the item is received, it will be sent to the Quality Assessment department where the product (s) will be inspected. If any item found to be worn, damaged, altered, resized, tampered with, or found to be mishandled in any way it will not be accepted for refund. Depending upon the payment method used, it will take 8-10 working days for the refund to appear in your account.

Any Diamond fallen of the Ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advice you to get the jewelry insured yourself against such mishap. Our advice to you is to inspect your item as soon as it arrives and notify Diamonds Factory for any defect or damage, if found any. You may also contact us on our toll-free number 888 888 3959 888 888 3959 or email us at service@diamondsfactory.com.

Get In Touch

If you would like to discuss any aspect of our returns policy, please get in touch with our ever so friendly Customer Care Team on 888 888 3959 888 888 3959 , or enter into a Live Chat