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3 key reasons we have the lowest prices:

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Note:

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Our diamonds are ethically sourced and are purchased from recognised diamond trading centres around the world.
Diamond trading centres are located in:

•  Antwerp
•  Beijing
•  Johannesburg
•  Mumbai
•  New York
•  Tel Aviv

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We wish for all of our customers to be completely satisfied with their purchase, therefore we are more than happy to assist wherever possible by exchanging items. Unfortunately we cannot accept bespoke or engraved items for an exchange due to the nature of the design.

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If your card details have been rejected there are a number of possible reasons as to why this may be. Please check the below reasons, alternatively simply get in touch with our customer care team where they will be happy to take the payment from over the phone.

Reasons for a card payment rejection
The vast majority of reasons why a card is rejected are because of the protection policies of the bank. You may have to phone your bank to tell them that you wish to purchase a high-value item.

• Card Holder Name
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• Card security code (3-4 security code on the back of your card)
• Postcode

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Once you make a payment your bank will authorise the amount for the transaction that you have made. The actual settlement for the amount between your account and our account is usually completed in around 2-3 days. The payee will be itemised as Neve Jewels Ltd, which owns the Diamonds Factory brand.

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