Free Delivery

We offer free shipping to all orders above $850(USD), and this amount equivalent in other currencies. For orders underneath $850(USD), a delivery charge of $55 will be incurred. 

Signing For Your Parcel

It is very important to note that you will need to sign for your parcel when it arrives.

Insurance

We fully insure all of our deliveries up to the point when you sign for the delivery, but this will be outlined in our confirmation email.

Normal Delivery Times

Our delivery times depend on the time that our craftsman and master jewellers require to create your jewelry. All our products are individually labelled with specific delivery time given on product page, which may vary from following general guidelines.

Delivery to Alternate Address:

If you wish to arrange the delivery of your item to an alternate address (other than your billing address), we will be more than happy to help you out. For such request, we require additional verification documents to safeguard our buyers from fraudulent activities. Details of these will be sent to you via email upon receipt of your request.

Order Update:

If you need to know the expected delivery date of an item, please call us on our toll free number 888-888-3959 888-888-3959 or email us on service@diamondsfactory.com. to check the progress of your order. We will endeavour to meet any delivery requirements you may have.

Get In Touch

If you would like to talk to our friendly Customer Care Team about any other delivery issues, or how you might get items delivered to an alternative address, please get in touch on 888-888-3959 888-888-3959 , or enter into a Live Chat